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Communication problems and diversity My company must be one of the most ethnically diverse companies although most of the managers and head office staff are white male (not me of course lol). 85% plus of the operational staff are not English and I would say 75% plus have English as a second or foreign language. On the face of it I bet most people who read the first paragraph think that we have done a good job of attracting and retaining a good ethnic workforce. The reality is that the industry is a labour intensive industry with low pay and attracts more ethnic minorities than white people. Academic education per se is not the issue but the real problem is that most people will have difficulty getting a more 'professional' job as their communication skills are poor. I have difficulty understanding most of the employees who ring me. Those who write have poor spelling and grammar. Most would struggle to get a GCSE (exam at 16) pass in English. Of the employees we train, most fail on poor comprehension of the exam paper and a failure to understand the training. The content itself is not the problem. Another problem I see is that some lack ambition and some are disheartened by being unable to find their 'dream' job (probably due to poor English) that they end up doing security. If anyone ever says to you schooling and language skills are not important - don't listen to them! |
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10/13/2005 4:33 am |
I've known pe and I do find is they need support what ople with such challenges, but I find the need suport and encouragment, and some just need the chance. opportunity can make a person not feel it's a hopeless challenge, but they mayhold all the skills to do the job very well.
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Education does help! But ppl who most need it are away from it. Miserable. Also, relocation in another land means hardship in everything. Why poor ppl still dream for better life abroad. Home is best.
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