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Complaint Desk... I was in multi-tasking mode yesterday. Lots of interruptions. More than any normal Monday. Working hard to close a deal, I sent revised drawings and prices to a Friday so she and her husband can review. The call came early with 4 important requests... something that would take an hour or so got started several times, but I had to resolve a few emergency complaint requests. I got back on it around 7pm and worked a few more complaints until 7:50pm when my wife summoned me to head home. At 10:50pm I was online taking a few minutes to digest dinner, read a blog or two and get back to work to finish what I planned to do in the morning. I'm getting good at resolving complaints but not good at getting any of my work done. A bad complaint I want to keep distance on is an order that took 2 weeks to process and the factory acknowledged 8 weeks to complete. Their acknowledgement isn't accurate as they are running 2 weeks behind, so that makes a total of (counts on fingers and toes) 12 weeks when the salesman told the customer 8 weeks. They (the ) are 'freaking out' as they sold their previous unit and won't have a working kitchen or bath when they move into the new place. The is angry and doesn't want to talk to the salesman... he want's a 'higher-up' to call (clears throat) and that would be me, but since I know nothing about the order I'm expecting the factory to make some changes and complete the order on the acknowledgement date. I thought by going home the complaint desk would be closed. My boss texted me to complain about something else that needed to be resolved last night. That said... The complaint desk was open until 1:30am! . |
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7am and the complaint desk is getting ready to open again.
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stop blogging here would save you time for your work and your wife.  .
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Lily, your complaint has been noted, however I multitask and only blog while sitting on the toilet. That's time used wisely!
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 smelly blogs.  amp;.
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Lily, do you have any more complaints? The complaint desk will be open this weekend.
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You have a complaint about the Complaints desk? You need to take that to another desk, the Catch-22 desk, manned by Josefine Heller and Franzis Kafka, lovely ladies, very helpful. Alternatively you can take it to the Chinese FriendFinder complaints desk, always very helpful too. Just don't ask us where to find them, complaint help only goes so far!
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